PRODUCT CARE & WARRANTY INFORMATION

 

Leather Products

Cleaning Instructions:
1) Dust or wipe gently with dry cloth. Do not rub in one spot. This can cause additional shine.
2) For stains use damp warm cloth. Dry immediately to avoid absorption.
3) For hard to remove stains use mild hand detergent (Joy or Dawn) followed by damp cloth then dry cloth.

Avoid rubbing one spot repeatedly as it can put a shine on the leather. Instead clean the entire product with a circular motion. Never use chemicals, abrasives or bleach as they will dry out the material causing premature againg. Excessive moisture over long periods of time can cause leather to shrink and distort which would not be covered by the warranty.

Felt should be brushed to clean (or lint brush). Do not not use liquid as it can absorb and spoil the product.

Care Instructions:

Genuine leather has thickness to it. As such, items should be stacked neatly face to face to avoid denting surface from pressure.

For outdoor use Heller-Glanz leather & synthetic leather cleaner and conditioner can be used. It provides UV protection and reconditions material for longest lifetime. Call Polar to purchase.

Synthetic Leather Products

Cleaning Instructions:
1) Wipe down surface with a warm damp cloth
2) For hard to remove stains use mild hand detergent (Joy or Dawn) followed by damp cloth then dry cloth.
3) For sanitizing, a bleach solution can be used if it is diluted 1:10.

Avoid rubbing one spot repeatedly as it can put a shine on the material. Instead clean the entire product with a circular motion.

Never use chemicals, abrasives or undiluted bleach as they will dry out the material causing premature againg.
Never clean products in dishwasher!
Do not allow products to become soaked in liquid.

Care Instructions:

Synthetic leather has thickness to it. As such, items should be stacked neatly face to face to avoid denting surface from pressure.

For outdoor use Heller-Glanz leather & synthetic leather cleaner and conditioner can be used. It provides UV protection and reconditions material for longest lifetime. Call Polar to purchase.


WARRANTY

All Polar products come with a 10 year warranty against manufacturing defects.

Guarantee covers:

> placemat and coaster stay-flat.
> stitching not to break or unravel
> adhesive not to fail

Normal wear and tear is excluded from warranty. Normal wear and tear includes:
> customer generated scratches, cuts or marks in finish
> naturally ocurring patina in leather is a characteristic not a defect.
> damage due to improper care (see care & cleaning instructions above), including but not limited to dropping items, striking edges against hard surfaces. cleaning with abrasive cleaners or dishwashers, soaking product in liquids, indentations caused by improper stacking of items.

In the event of a claim, customer should contact Polar at 800 858-3932. Customer is responsible for shipping product to Polar. In the event of a valid claim. Polar will repair or replace (at Polar's discretion) and pay return freight.